Frequently asked questions

Once you have placed your order, we will contact you within 2 working days to arrange a suitable time for the collection of your dress.

Even if your dress does not appear to be dirty or stained, it is still important to have it professionally cleaned. Invisible marks, particularly from drink spills, can gradually darken and become more noticeable over time. Other stains can become permanently set into the fabric if left untreated, making them much more difficult or even impossible to remove later. Your wedding dress is an investment and a precious keepsake. Having it professionally cleaned at the earliest opportunity helps ensure it is properly cared for, sanitised and ready for wedding dress preservation, allowing you to store and treasure it for years to come.

Our beautiful handmade preservation boxes are made from specially milled pH-neutral board, meaning they contain neither acid nor alkali. Many everyday materials, including wood, standard cardboard and dyes used in fabrics, can contain acidic elements. When a wedding dress is stored in contact with these materials, they can contribute to yellowing and discolouration over time. Unlike plastic covers, our wedding dress preservation box allows the fabric of your gown to breathe. Plastic can trap moisture and may have a harmful effect on delicate fabrics when used for long term storage. Our carefully designed preservation boxes provide a safer way to protect and store your precious wedding dress for years to come.

Yes, we have successfully cleaned thousands of dresses with this care label. As specialist wedding dress cleaners, we do not use the ‘Baptiste’ process, as this is simply a registered trademark used by another cleaner to describe their process. Instead, we assess each wedding dress individually and create a tailor made cleaning process based on its unique fibre composition, fabric and style. This allows us to choose the most appropriate cleaning method for each gown, rather than being limited to a single process, helping us achieve the best possible result.

Yes. As specialist wedding dress cleaners, we have many methods of cleaning at our disposal. We will take a close look at the dress and devise a cleaning process according to it’s unique requirements to ensure we achieve the best and optimum result.

Yes. In the very unfortunate and unlikely event of a claim, we will pass on the matter to our insurers who will personally handle your claim in accordance with industry practices & guidelines.

We would love to say yes, but unfortunately, the answer is no. We recommend being very wary of any company that guarantees the complete removal of every stain. Wedding dresses are often made from delicate fabrics that can easily become damaged or lose their colour when subjected to excessive stain treatment or agitation. As specialist wedding dress cleaners, we carefully assess every gown and use the most appropriate cleaning method for its fabric and condition. While we cannot guarantee that every stain will be completely removed, we can guarantee that we will do our absolute best to achieve the best possible result. In most cases, this means returning your dress beautifully clean and as close to stain free as possible.

Our standard service usually takes between 3 – 6 weeks from the point you order to delivery of your dress. We can also offer a Express 4 days service. Please contact us for more information. 

Once you have secured your order with a £75 deposit, the remaining balance will be requested once your order is ready for delivery. 

Yes. We have a seamstress who will be happy to look at any repair work and give you a quote for the work required.